FREQUENTLY ASKED QUESTIONS

1.  How do i choose the right size?

Our designs often feature a slightly relaxed or oversized fit to ensure comfort and style. However, we believe that every woman’s body is unique and beautiful in its own way. To find your perfect fit, we highly recommend checking the specific Size Guide found on each product page, as measurements may vary between styles.

2. Where do you ship and what are the costs?

We offer Free Tracked Shipping to all countries within the European Union. Once your order is dispatched, you will receive a confirmation email with a tracking number so you can follow your package’s journey.

3. How long will it take to receive my order?

Orders are typically processed within 1–3 business days. Delivery times within the EU usually range from 3 to 7 business days, depending on your location.

4. What is your return policy?

We want you to love your pieces. If they aren’t quite right, you can return your items within 14 business days of receiving them. Please ensure that items are unworn, unwashed, and in their original packaging with all tags attached.

5. How do I start a return?

To initiate a return, please email us at info@tulua.store with your order number and the reason for the return. Our team will provide you with the return instructions within 48 hours.

6. Can I exchange an item for a different size?

If you would like to exchange an item for a different size, please contact us by email at info@tulua.store and include your order details. We’ll be happy to assist you with the exchange process.

7. Where do you ship from?

While our brand is born and inspired by the sun-drenched island of Tenerife, all orders are dispatched from our warehouse in Lithuania (EU). This allows us to ensure fast delivery across Europe without any additional customs duties or import taxes for our EU customers.